{"id":380,"date":"2013-09-22T22:48:19","date_gmt":"2013-09-23T02:48:19","guid":{"rendered":"http:\/\/www.sdaconseil.com\/blog\/?p=380"},"modified":"2013-09-22T22:54:20","modified_gmt":"2013-09-23T02:54:20","slug":"innovation-step-5-hitting-the-market-like-a-bowling-strike","status":"publish","type":"post","link":"https:\/\/sdaconseil.com\/?p=380","title":{"rendered":"Innovation Step 5:  Hitting the market just like a bowling strike"},"content":{"rendered":"<p align=\"left\">Montreal,\u00a022 September\u00a02013<br \/>\n<a href=\"http:\/\/www.sdaconseil.com\/blog\/wp-content\/uploads\/2013\/09\/Bowling.png\"><img loading=\"lazy\" class=\"alignleft size-full wp-image-381\" style=\"width: 265px;height: 207px\" alt=\"Bowling\" src=\"http:\/\/www.sdaconseil.com\/blog\/wp-content\/uploads\/2013\/09\/Bowling.png\" width=\"259\" height=\"194\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>There comes a time when your innovation must hit the market.\u00a0 Launch is always a nerve-racking moment.\u00a0 This is because we often have at best just an educated guess of what the client really wants.\u00a0 Clients are moving targets.\u00a0 They are constantly lifting their expectations, are a little less loyal every day and technology serves them better at every new product cycle.<\/p>\n<p>We have advocated in our Innovation Steps 1 to 4 to stay close and work with your customers.\u00a0 As a matter of fact, if you have deftly done so, customers and stakeholders will have actually worked for you and directly contributed to your project. They would have told you some of their secrets.<\/p>\n<p>Still, is the marketing of your innovation best summarized as &#8216;a shot in the dark&#8217;?\u00a0 To help you zero in on your target, we propose three simple tests. They are meant to ensure you will build a sufficient customer base that will give you traction in the market.<\/p>\n<p>Test 1:\u00a0 Commercial Readiness Level<\/p>\n<p>Test 2:\u00a0 Engine of Performance Readiness<\/p>\n<p>Test 3:\u00a0 Hidden Hurdles for a Customer Base<\/p>\n<p><b>TEST 1 &#8211; COMMERCIAL READINESS LEVEL<\/b><\/p>\n<p>To what extent is your commercial strategy <i>in or out of sync <\/i>with your product development?<b><\/b><\/p>\n<p>Product development often follows guidelines such as the Technology Readiness Level (TRL) from NASA, stage gates, critical milestones, etc.\u00a0 Guidelines abound.\u00a0 Yet it is not unusual to witness a dir e lack of investment in the development of a sturdy commercial strategy, thereby putting at risk the whole project.<\/p>\n<p>Here is a single scale to see whether you have covered all the bases or that you are left dangerously trailing the curve. It is a practical tool\u00a0 presented as a quick guideline in the context of a position paper. Much material would merit to be expanded for each CRL.<\/p>\n<p><strong>COMMERCIAL READINESS LEVEL (CRL)<\/strong><\/p>\n<ul>\n<li>CRL 8:\u00a0 Fundamentals to sustain growth<\/li>\n<li>CRL 7:\u00a0\u00a0 Organisation, deployment, results<\/li>\n<li>CRL 6:\u00a0 Go-t0-market commercial strategies<\/li>\n<li>CRL 5:\u00a0 Positioning and value proposal<\/li>\n<li>CRL 4:\u00a0 Buyer&#8217;s criteria and buying process<\/li>\n<li>CRL 3:\u00a0 Mapping of market segments<\/li>\n<li>CRL 2:\u00a0 Choosing best industry and application<\/li>\n<li>CRL 1:\u00a0 Broad commercial diagnostics<\/li>\n<\/ul>\n<p>Discoverers and inventors need to focus at the start on CRL 1 to 3.\u00a0 Start-ups will often struggle to tackle CRL 4 to 6.\u00a0\u00a0 This is the pre-commercial marketing job.\u00a0 You skip those steps and your venture will be lined up for &#8216;a shot in the dark&#8217; marketing strategy.<\/p>\n<p>SMEs will concentrate on CRL 4 to 7.\u00a0 They usually do a half-good job in this area.\u00a0 But if you have diligently applied Innovation Steps 1 to 4, you should have clarified a good deal of the customer issues.\u00a0 And you should have a fair understanding of the real purchase criteria to earn a favourable landing zone in the market. \u00a0CRL 4 to 7 are meant to be the experimentation steps in the market learning curve, from pilot projects to full scale launch. Lastly, digging into CRL 8 will further increase the odds of success in the market place.<\/p>\n<p>Large companies usually cover most of the eight steps.\u00a0 But quality of work varies greatly.\u00a0 A common mistake is to work on a major project that has not been anchored on the customers &#8216;needs in the first place. They are at risk of a&#8217;market gap&#8217;.<\/p>\n<p><span style=\"text-decoration: underline\">CRL is critical and here is why!<\/span> There is a dramatic difference between &#8216;first to market&#8217; and &#8216;first to win approval from users&#8217;.\u00a0 First to market with poor CRL are likely to be taken over by quick followers with high CRL.\u00a0 First-to-win-approvals take a commanding lead that is hard to dislodge because of the established habits, tastes and preferences they create.\u00a0 In a nutshell, they are the first to establish their brand.\u00a0 This is how innovators take a dominant position in market share.<\/p>\n<p><b>TEST 2 &#8211; ENGINE OF PERFORMANCE READINESS<\/b><\/p>\n<p>At one point product and commercial development are reaching the end of their development phase. However a nagging question may have remained behind the scene:\u00a0 To what extent has the performance engine of the company be tamed to readily integrate the innovation into its ranks and operations for scale-up?<\/p>\n<p>A meaningful innovation is always seen as disruptive for the performance engine.\u00a0 The performance engine feeds on efficiency, repetition, standards and predictability.\u00a0 It works at keeping costs down and minimizes spare capacity.\u00a0 It drives goals, objectives and bonuses.<\/p>\n<p>Resistance will have many faces. Marketing will be worried about the risk to the brand.\u00a0 Sales will be reluctant to push a product with no track record.\u00a0 Finance will be concerned about lower margins and short term ROI.\u00a0 IT will especially resist another special project.\u00a0 Production will balk at the idea of short production runs.\u00a0 The list goes on.<\/p>\n<p>In other words, even before the market risks jostle with us, there will be internal operational risks at play. \u00a0\u00a0If an isolated project champion plays Don Quixote with the performance engine, he is most likely to fail against astute resistance.\u00a0 On the other hand, a team leader runs a better chance if he has prepared the ground using superior collaboration and coaxing skills with the performance engine, and if he benefits from a help line linked to the top.<\/p>\n<p>At the end, the test is not about whether or not there will be resistance, but rather from where will it come from?<\/p>\n<p><b>TEST 3 &#8211; HIDDEN HURDLES TO ESTABLISH A CUSTOMER BASE<\/b><\/p>\n<p>The hidden hurdles are often the small customer details you wish you had known at the outset, but that you discover only too late, if at all.\u00a0 They are the small things, benefits or irritants, that tilt behaviour into a purchase or not, often without your knowing.<\/p>\n<p>Consider some examples:<\/p>\n<p>a) The missing answers to important questions related to the pain point; questions as formulated by the customer.<\/p>\n<p>b) The critical incidents in the purchasing process: the bugs that could kill a sale.<\/p>\n<p>c) The moments of truth in the usage of the product that provide high utility to the user<\/p>\n<p>d) The magic bullets or little extras that make the emotional experience exceed the expectation!<\/p>\n<p>Customers don&#8217;t buy a product but their benefits.\u00a0 Some benefits are obvious, fairly tangible and easy to promote. But some others remain hidden in the customer&#8217;s head for a good time.\u00a0 But they do influence the purchasing criteria or the repeat buying act.<\/p>\n<p>These subtle signals can be found scattered in the whole transaction process:\u00a0 From purchasing to delivery,\u00a0 in the sale transaction itself, in the relationship, in customer service, in the experience of the product, etc.\u00a0 They are hard to discover but worth their salt.<\/p>\n<p>But if you can find a few of them and bundle them in your customer engagement strategy, you might just pick up the minimum sales to build your early customer base.<\/p>\n<p>These three tests are warning lights about your own readiness to commercialize your innovation.<\/p>\n<p>Green lights or red lights?<\/p>\n<p>Andr\u00e9 Du Sault, MBA (LBS), MPA (Harvard)<\/p>\n<p>C 514 777-1538<\/p>\n<p>sdaconseil@sympatico.ca<\/p>\n<p>www.dusaulthaddad.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Montreal,\u00a022 September\u00a02013 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; There comes a time when your innovation must hit the market.\u00a0 Launch is always a nerve-racking moment.\u00a0 This is because we often have at best just an educated guess of what the client really wants.\u00a0 Clients are moving targets.\u00a0 They are constantly lifting their expectations, are a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5,6],"tags":[],"_links":{"self":[{"href":"https:\/\/sdaconseil.com\/index.php?rest_route=\/wp\/v2\/posts\/380"}],"collection":[{"href":"https:\/\/sdaconseil.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sdaconseil.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sdaconseil.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sdaconseil.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=380"}],"version-history":[{"count":6,"href":"https:\/\/sdaconseil.com\/index.php?rest_route=\/wp\/v2\/posts\/380\/revisions"}],"predecessor-version":[{"id":387,"href":"https:\/\/sdaconseil.com\/index.php?rest_route=\/wp\/v2\/posts\/380\/revisions\/387"}],"wp:attachment":[{"href":"https:\/\/sdaconseil.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sdaconseil.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sdaconseil.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}